Here you’ll find answer to the most common questions our customers have. If you have any questions that aren’t answered here, please contact us directly.
How is my privacy protected?
How do I set up my Chromozoom account?
How does Chromozoom guarantee my rights with regards to GDPR?
Do you supply or sell the results of DNA tests to any third parties?
Is DNA testing anonymous?
I forgot my password. How can I retrieve it?
Since your data is coded in our system with a password, losing the password means your data will be deleted. In such cases, it is necessary for us to repeat the DNA analysis, which will naturally delay the process of getting your results.
How do I close my Chromozoom account?