FAQs
Here you’ll find answer to the most common questions our customers have. If you have any questions that aren’t answered here, please contact us directly.
Is taking a sample pain free?
Yes, absolutely. When taking the sample, you only rub the buccal mucosa (the inner side of the cheek). The process is quick, easy, and painless.
How do I take a DNA sample?
1. Before you begin, avoid eating or drinking anything (except still water) for 60 minutes prior to collecting the sample.
2. Remove the protective plastic foil from the tube.
3. With clean hands, slightly turn the lid of the tube and pull out the swab. The swab must not touch anything else except for your buccal mucosa (the inside of the cheek).
4. Collect the sample by rubbing the swab on the inside of your check in a circular motion for 1 minute. Make sure you use enough pressure to collect some cells from the mucosa, not just saliva.
5. Carefully insert the swab back into the tube. Make sure the swab doesn’t touch your teeth, lips, or any other surface.
6. Put the tube into the prepared bag and close it.
7. Place the bag with your sample in the box provided. The return address is already written on the box.
8. Remove the yellow strip from this box, seal it, and send it back as soon as possible.
2. Remove the protective plastic foil from the tube.
3. With clean hands, slightly turn the lid of the tube and pull out the swab. The swab must not touch anything else except for your buccal mucosa (the inside of the cheek).
4. Collect the sample by rubbing the swab on the inside of your check in a circular motion for 1 minute. Make sure you use enough pressure to collect some cells from the mucosa, not just saliva.
5. Carefully insert the swab back into the tube. Make sure the swab doesn’t touch your teeth, lips, or any other surface.
6. Put the tube into the prepared bag and close it.
7. Place the bag with your sample in the box provided. The return address is already written on the box.
8. Remove the yellow strip from this box, seal it, and send it back as soon as possible.
What will happen if I lose, stain, or drop the swab on the ground?
If you lose the swab or contaminate it in any way, it is necessary to contact our customer care team and request a new DNA collection kit.
How long will the DNA sample last?
Your DNA sample can last for several weeks, but its quality decreases every day. For this reason, it’s necessary to send it back to us as soon as possible.
What type of DNA sample do I have to submit?
Your DNA sample is taken from your buccal mucosa (the inner side of the cheek). It is important to take a sample of the cells, not just the saliva.
What will happen if the sample is not satisfactory?
If your sample is not satisfactory for the needs of the DNA analysis, we’ll send you a new DNA collection kit. To ensure that you get it right the first time, please carefully read the instructions provided in the collection kit.
